10 key steps to follow  to drive better guest experiences:

• Be Respectful: address the guests by their name
• Don’t be intrusive: Find the right time to speak with the guest
• Be genuine : being really interested in what the guest is saying
• Be an active listener: guests want to be heard.
• Be fast: Respond in a timely manner , knowledgeably, quickly
• Be positive: Maintain always a positive attitude
• Be professional, be patient, and be “people-first” attitude proactive anticipating guests needs
• Be unique Personalize the conversation and the service and cerate moments beyond expectations
• Say please and thank you and do it always