In Dubai in 2014 during my work experience at Conrad Dubai I won the 1st place at the most top HHONORS Enroller with 850 enrollments.

Hhonors is the is a guest loyalty program of Hilton.

850 is not just a number.

Understanding the meaning of retention and how to let become your customer LOYAL to your company are the most important results.

Loyalty and retention are the core of the customer experience journey.

Customer will be loyal to you if you make it return to your hotel.

But “what makes your customer loyal to your hotels?

“ Just consider that generating a new customer it costs more than retaining a current customer.
What is important is that if you increase your customer retention you then increase your profit.
You need to start by identifying and focusing on your best customers.
Loyalty programs value your guests and all new guests present the opportunity for your hotel to convert them into loyal, long-term, and high-value guests.